IN ALL CASES OF RETURNS & CANCELLATIONS, YOU JUST NEED TO DROP US A MAIL AT INFO@karekraft.IN AND YOU WILL GET A REVERT WITHIN 24 WORKING HOURS
RETURNS BY INDIAN CUSTOMER
If the customer is unsatisfied with the product delivered then he/she needs to mail us at firstname.lastname@example.org within 3 days from the date of receiving the parcel. karekraft will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). We have two options for processing such returns :-
Store Credit - We provide a Credit note/Discount Code of the same value as the product which is valid for 3 months for your next purchase i.e. customer can buy any other product available on the website against that store credit code within 3 months. Store Credit will be issued only after we receive back the product and validate the return.
Bank Refund - We refund the amount minus Rs. 100/-(adjusted towards shipping & COD charges) per product in your bank account. We need following bank details - Name, A/c no., IFSC Code, Bank, Branch to process the refund.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact karekraft to arrange for the pick-up again. Failure to contact karekraft timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.
Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10-15 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 25 days of our receiving of the return package from you. karekraft will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by karekraft and accept karekraft's decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.No returns, refunds or exchanges will be accepted for the following items:
Custom made products/Products personalised to your requirement
Products on stock clearance sale
Refunds are made as follows:
If the payment was made in cash then the refund is made in the form of a bank transfer or store credit
If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.